1
Contact our claims team before you make any new bookings or agree any costs: claims@wedprotect.com or the online claim form.
If a supplier goes bust
Supplier financial failure cover (Section 2) refunds deposits and payments you can’t get back from the supplier or anywhere else. It covers limited companies, partnerships and sole traders, which matters because many wedding suppliers are one-person businesses.
“Financial failure” includes liquidation, administration, receivership, bankruptcy, a voluntary arrangement (CVA or IVA), or a supplier that has ceased trading or publicly announced it’s insolvent.
Cancellation cover
£10,000
Supplier failure cover
£5,000
Your supplier failure limit is half your cancellation limit. The excess is £100.
If your venue goes bust
If your ceremony or reception venue stops trading because of financial failure, this can count as a reason to cancel or rearrange your wedding under Section 1. That means you claim up to your cancellation limit, not the lower supplier failure limit. If you rearrange, the new arrangements must be of a similar type and standard, and the new date must be within 12 months of the original. Any extra cost of a replacement supplier is capped at 25% more than the original supplier’s price, and you must agree costs with our claims team first.
The 45-day wait
Supplier and venue financial failure cover starts 45 days after you buy your policy. If a supplier or venue fails within those first 45 days, it isn’t covered. This stops people buying cover once they already know a business is in trouble. The sooner you buy, the sooner this cover starts.
You buyDay 45Wedding day
Deposits you paid before buying
Deposits paid before you bought your policy can still be covered, as long as the supplier wasn’t already in financial difficulty when your policy started. There’s no cover if, when you bought, the supplier was already in administration, subject to a winding-up petition or voluntary arrangement, had ceased trading, or you knew it was about to fail.
Section 75 and chargeback come first
If you paid by credit card and the item cost between £100 and £30,000, your card provider may be jointly responsible under Section 75 of the Consumer Credit Act. Debit card payments may be recoverable through chargeback. You must try these routes before claiming from us, and we won’t pay for anything you can get back this way.
What’s not covered
- Failure within 45 days of buying the policy.
- Suppliers without a written contract and proof of payment. An email or booking confirmation can count, as long as it shows what was agreed, the price and the date.
- Suppliers who don’t do the job properly, or don’t turn up, without financially failing. This isn’t covered under supplier failure.
- Fraud or criminal acts by a supplier.
- Wedding planners: only fees you paid the planner directly are covered, not money they held for other suppliers.
- Extra amounts you paid early to get a discount.
- Wedding gift suppliers, or suppliers you didn’t contract and pay yourself.
- Photographer and videographer failure is covered until 90 days after the wedding, so you’re still protected while you wait for your photos.
What to do if your venue or supplier goes bust
2
Get written confirmation of the failure, such as the administrator’s notice.
3
Contact your card provider if you paid by card.
4
Register as a creditor with the administrator or liquidator if asked.
5
Keep your contract, invoices and proof of every payment.
