If something has happened that's affected your wedding, tell us online. It takes about 10-15 minutes, and you can add photos or PDFs of your documents as you go.
You will need your policy reference from your policy schedule.
Report it to the police within 24 hours of discovering it. You'll need a crime reference number for your claim - we'll ask for this when you submit.
If something's happened that may lead to a claim, let us know as soon as you can - and before you make decisions with your wedding suppliers. Cancelling a ceremony or reception can expose you to extra costs, and contacting us early lets us help keep those down.
Take reasonable steps to prevent any further loss, and keep hold of damaged items in case we need to inspect them.
Report it to the police within 24 hours of discovering it. You'll need a crime reference number - the online form asks for it.
Three steps, from the moment something's gone wrong to your claim being resolved.
Open the online claim form and enter your policy reference and contact details. It works on your phone, tablet or computer
List what you paid and upload photos or PDFs of receipts, invoices and contracts as you go. Don't have everything yet? Send your claim anyway – we'll tell you exactly what's still needed.
A claims handler will review your claim and contact you with next steps. If we ask for more documents, reply to our email or send them to claims@wedprotect.com, quoting your claim reference.
Different claims need different evidence. Open whichever applies to you so you know what to gather before you start.
If your wedding has been cancelled, cut short, or moved to a new date due to an insured event, you'll need:
If a wedding supplier you've paid has gone out of business, you'll need:
For lost, stolen or damaged wedding clothing, jewellery, rings, gifts, flowers or cake:
If your photos or videos can’t be delivered after your photographer or videographer has provided their services:
If your booked wedding transport let you down on the day:
If someone's been injured or someone's property has been damaged at your ceremony or reception:
Send your claim anyway with what you have. Your claims handler will let you know exactly what else is needed. Keep hold of contracts, receipts, invoices and any damaged items in case we need them.
Yes. The online claim form is the quickest way, but you can also email your claim and documents to claims@wedprotect.com. If you’d prefer a paper form, email us or call 01702 846 920 and we’ll send one to you.
